Whereas E-Comm has struggled to provide service levels that meet established standards or the expectations of the communities they serve, while the cost of E-Comm is increasing at an unsustainable rate, creating budget uncertainty for local Police and Fire services; And whereas the imminent introduction of next-Gen 911 will represent the single largest change in emergency communications delivery since the introduction of 911, with uncertain cost and operational impacts: Therefore be it resolved that UBCM ask the provincial government to engage local governments in a comprehensive review of the governance structure and delivery model of 911 emergency call taking, related non-emergency call taking, and emergency dispatch services across BC with a goal to assure reliable, affordable, and sustainable services for all communities.
Ministry of Public Safety and Solicitor General The Province understands that the continued levy increases of E-Comm and 911 services can place heavy financial burdens on municipalities. The Province also appreciates the concerns raised about governance of E-Comm service and proper standards throughout British Columbia. On December 5, 2024, government announced a forthcoming independent review of E-Comm and 911 service to ensure that there is a reliable and sustainable model for 911 services in British Columbia. As of March 2025, the review is underway and is expected to be complete within the year. The review will assess E-Comms financial sustainability, operational efficiency and governance structure, and will make recommendations for the future of 911 services in BC. A final report will be provided to the Director of Police Services. The Province is committed to engaging with local government on any changes being contemplated to strengthen E-Comm and 911 services in the province.