Frequently Asked Questions

UBCM is delighted to be delivering another Convention from September 14th - 17th  for #UBCM21.

Many of you participated in our first fully online Convention last year. We all learned a great deal about navigating virtual event platforms. We’re gathering a comprehensive list of Frequently Asked Questions [FAQ’s] based on the many repeat questions and requests that our Delegates, Sponsors and Speakers posed last year.

If you still can’t find the answer to your question below, please email convention@ubcm.caand one of our convention support team members will reach out to assist you as soon as they are able.

Check back often as we’ll continually update this resource page with new detail.

General Information

What activities are on the agenda for this year's Convention?

Our agenda will feature a diverse array of exciting sessions featuring special speaker presentations, workshops, our Keynote speaker (Rick Mercer), Cabinet Town Halls, Resolution sessions, and dynamic sponsor exhibits.  Our Convention program is always evolving, our current agenda is available here

What platform is UBCM using for the 2021 Convention?

UBCM will be using the event platform, Pheedloop, for the second year in a row.  Returning delegates will be familiar with this user-friendly and highly rated event platfrom.

When will I be able to view the Convention sessions?

All registered delegates will be able to login, participate, and view the live sessions as they happen from September 14th - 17th.  Registered delegates will also have access to the recordings of each session in the virtual library for up to six months post-Convention.


What is the easiest way to register to attend?

Convention registration officially opens Monday, July 5, 2021. The only way to register for the 2021 UBCM Convention is to complete the online form available on the Registration tab under the 2021 Convention menu on

What is the registration deadline?

Registration closes on Friday, September 3rd at 4:00 PM.

How much does it cost to attend as a Delegate with full access?

Convention rates for UBCM members are $475 per person, and the rate for individuals from non-member organizations is $500. The online registration form, payment options, cancellation policy and more relevant details will be posted July 5th on the Registration tab found under “Convention and Awards” on

What forms of payment do you accept?

UBCM accepts Visa and MasterCard payments.  Payment is required to complete your registration.  Login credentials will not be forwarded until your credit card has successfully processed.

Once registered, how will delegates receive access to the Convention?

Each registered delegate will receive a unique login ID and password connected to the email address they register with.  There will be a direct link to the virtual Convention "Lobby" in the email, as well as a link posted to the Convention webpage when it is live.

What is your registration cancellation policy?

UBCM will refund 100% if you have to cancel by August 6, 2021.  There will be a 50% refund if you cancel between August 7th - 20th and no refund thereafter.  Future registration credits are not available.



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