Whereas statistics indicate an increased number of identified abandoned 911 calls; And whereas the Royal Canadian Mounted Police RCMP do not have access to current personal information to respond effectively to abandoned 911 calls; And whereas the RCMP response to abandoned 911 calls is labour intensive: Therefore be it resolved that UBCM request that the Ministry of Justice work with the Federal Government of Canada to make available current personal information collected by provincial and national telecommunication carriers to police communications centres and 911 public safety answering points within British Columbia to assist with tracking dropped 911 calls.
Ministry of Public Safety and Solicitor General Government recognizes the importance of 9-1-1 emergency communications to public safety. While 9-1-1 call taking and dispatching is a local government responsibility, the ministry supports efforts to establish and improve 9-1-1 services in the province. For example, the ministry recently provided 155,000 to E-Comm 911, which answers over 99 of the provinces primary 9-1-1 calls, to develop a strategic plan and roadmap that describes when and how to best introduce Next Generation 9-1-1 NG9-1-1 services in British Columbia. NG9-1-1 is a modernization of the 9-1-1 system that will support increased capabilities, including data and information sharing about a call such as the caller and their location. The ministry has also worked with the Chair of the Emergency Services 9-1-1 Working Group ESWG, a national group composed of Telecommunication Service Providers, Public Safety Answering Points, and 9-1-1 Industry specialists that develops reports and recommendations to the Canadian Radio-television Telecommunications Commission related to the provisioning of 9-1-1 services. The ministry will further engage the Chair to better understand the work of the ESWG and seek opportunities to advocate the importance of caller information in public safety and emergency response.
RCMP We expect that the Public Safety Answering Point PSAP community across Canada including E-Comm 911, RCMP Operational Communication Centres OCC, and regional fire dispatch centres to participate and provide input in terms of what the additional data about the call, the caJler, and the location can be provided to assist with emergency call handling and dispatch. I understand that the Canadian Radio-television and Telecommunications Commission CRTC Emergency Services Working Group will have a report available by spring 2022. However, this report will not include subscriber data, primarily because the majority of calls are wireless and the carriers only store billing information. The CRTC has already ruled that they do not have to provide this data with the call as subscriber data is already delivered with wireline calls.