COVID-19 Provincial Orders Support Team and Call Centre

A Provincial Orders Support Team and Call Centre has been established to support local authority staff (e.g. municipal bylaw officers and equivalent local officials) that are supporting compliance of Provincial Orders to prevent the spread of COVID-19. This is the central point of contact to anyone supporting compliance and enforcement of Provincial Health Officer orders to ensure clear interpretation and application of such orders.

The Call Centre officially opens in time for the Easter Holiday weekend at 8am Friday, April 10th, and is staffed from 8am to 11pm, 7 days per week.  Please note that the Call Centre is only available to staff (not the public).  The Call Centre is available to staff toll-free at 1-833-309-4631. 

In addition to the toll-free telephone line, an online form is also available where staff can leave information about their inquiry and request a call back.  

Provincial Compliance & Enforcement Officers from Gaming Policy and Enforcement Branch, Liquor and Cannabis Regulation Branch and the Community Safety Unit are available to support local government bylaw officers and others who are assisting with compliance of orders.

When contacting the call centre, local authority staff will be connected with a Provincial Compliance and Enforcement Officer who will provide:

  • up to date information about current PHO and Ministry orders;
  • clarification of enforcement authorities;
  • advice and guidance for obtaining compliance with orders; and,
  • information about how and when it is appropriate to report violations to a health officer and others for consideration of further enforcement.

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