Excellence Awards Profile: Excellence in Action

The Community Excellence Awards are designed to profile excellence in local government and to inspire other communities to take risks to innovate, establish new partnerships, and pioneer new customer service practices.  Over the coming months, profiles of the 2017 winning projects will be shared.

The Best Practices, Excellence in Action category acknowledges programs and services that exemplify excellence and that exhibit qualities of a true best practice by successfully addressing an issue or concern with positive results.

The 2017 winner of the Best Practices, Excellence in Action category is the City of Coquitlam for their ‘Productivity Enhancement Using Web Mapping’ project.  The project demonstrates how specialized web mapping applications and tools have increased operational efficiency, streamlined business processes, and improved data analysis and work programming.

Over 25 applications for web maps are currently being used. The City’s GIS and Engineering staff have shared information on the development of their web mapping tools with other municipalities and stakeholders at a number of provincial and regional events and conferences.

The 2017 Honourable Mention for Excellence in Action was awarded to the Regional District of Central Okanagan (RDCO) for the ‘My Dog Matters Rewards Program and Licensing App’ project. In 2013, the RDCO embarked on a strategic 5-year campaign to promote positive public relations with dog owners and citizens and to increase dog licensing.  Today, the RDCO has more than doubled its dog licenses, increased revenue and reduced taxation.

Dog owners can easily renew a license through the App and the RDCO is able to communicate directly to dog owners through email and notifications, saving thousands of dollars by moving away from doing business by mail. The RDCO reports that citizen feedback has been extremely positive and 5,000 users started using the App within the first five months.

The My Dog Matters Rewards Program connects licensed dog owners with more than 60 pet-friendly local businesses who offer discounts on products and services. Businesses choose the rewards they offer and benefit from free advertising.

Meta Navigation