bc211 Expands Access to Community Services

bc211 is a free, confidential, multi-lingual telephone, texting and online referral service connecting people in need to community, social, health and government services, such as mental health supports, shelter and housing, legal aid, addictions treatment, newcomer services, and more. The service has recently been expanded to serve most areas of the province.

Established in partnership with the United Way, the service is available 24 hours a day every day in 160 different languages via phone, text, webchat, and online. The bc211 database currently houses 13,000 records, providing access to services across BC and Canada.

Available since 2010 in the Lower Mainland, Fraser Valley, and Sunshine Coast, bc211 service has expanded this year to include Vancouver Island, Powell River, Okanagan Similkameen, north Okanagan, Columbia-Shuswap, East Kootenay, Trail, Thompson-Nicola, Cariboo, and District and northern BC.

The service was originally imagined as a call centre, but with the rise of text and social media, new channels have been established in addition to trained and certified call centre staff.

Meta Navigation